Service & Support
Our Customer Success team supports you throughout the entire life cycle of Triamec products in the following areas:
- Drive selection
- Application, integration and optimization
- Evaluations & benchmarks
- Remote or on-site commissioning
- Trainings
- Technical support
- Repairs
Please contact us at support@triamec.com. You will receive a ticket number and a team member will contact you quickly via e-mail, phone or TeamViewer session.
Downloads
- TAM Software - TAM System Explorer and TAM API commissioning and operating software
- Firmware
- Documents & manuals
- Software for Beckhoff TwinCAT
- 3D-models and technical drawings
- EPLAN data
Repairs
If you suspect that a drive is defective, our specialists can usually make an initial diagnosis remotely thanks to extensive diagnostic tools, without the drive having to be returned to Triamec. Please proceed according to the return form.